Privacy Policy

Venables Theatre is committed to protecting the privacy of our donors, members, clients and patrons. We understand that your personal information and privacy is important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely, and used only according to your wishes as you have communicated them to us.

British Columbia’s Personal Information Protection Act (PIPA) sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use, and disclose personal information. Our privacy policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting patron information.

We also want our patrons to know why we require their information, how the confidentiality of this information is protected, and how patrons can request a copy of their patron or member account.

Patron Information

To protect the privacy of our patrons we will only collect information that is necessary in providing the following:

To verify patron identity (e.g. name and phone number)
To deliver requested products and services (e.g. e-mailing tickets)
To provide patrons with theatre and event/performance information (including by email)
To notify tickets holders if an event changes (date or time) or is cancelled
To comply with security regulations based on reducing fraud in credit card purchases
To establish patron demographical reports for fundraising or marketing purposes
To share contact information with presenters in the case that a patron has opted in to allow their information to be shared. Patron information is otherwise never shared with 3rd parties

Patrons may at any time decline to provide some or all the information requested or may request to have their patron records amended to remove information. We will diligently and promptly comply with all such requests. Patrons are advised that this may limit the services we are able to provide.

Using and Sharing Information

We will only use patron information to enable us to fulfill the purposes identified above. Venables Theatre does not sell patron information. Venables Theatre may however be required to provide information to outside parties in the following cases:

when the collection, use or disclosure of information is allowed or required by law (i.e. authorized by police, fire department, government, legal document); and
in an emergency that threatens an individual’s life, health, or security

Ensuring Accuracy of Information

If a patron’s information appears to be inaccurate or incomplete, we will correct the information as required upon notification.

Securing Information

We are committed to ensuring the security of our patrons’ information to protect it from unauthorized access, collection, use, disclosure, copying, modification, disposal, or other similar risks. We will employ security measures that are appropriate to the sensitivity of the information including data encryption, and firewall protection of information that is electronically stored.

Questions or comments regarding this policy, or the administration of the Privacy Policy at the Venables Theatre may be directed to: Aimee Grice, Marketing and Promotions Coordinator at tix@venablestheatre.ca