VENABLES THEATRE

FAQ’s

Can I order my tickets over the internet?
Yes you may, at any time night and day using our easy online system! Simply log onto www.venablestheatre.ca, click on buy tickets for the event you are interested in, and you will be guided through our secure and convenient ticketing process.

If I order my tickets on the website, how will I get them for the show?
When you purchase your tickets online you will receive an email when your order has been completed, which will show you what you have purchased, payment amounts, dates and times, and will include a QR code specific to your order. This is your paper ticket. Simply print it out and bring it to the event with you. An usher will scan it and let you in. If you don’t wish to print out your paper ticket, you may also present your email with the QR code on your phone or device and the usher will scan directly from your device.

What payment methods are accepted by the Box Office?
We accept Visa, MasterCard, Debit, personalized Cheques and good-old-fashioned Cash.

Gift Certificates? - Tell me more about that!
Stumped for the perfect gift for the hard-to-buy-for person? Looking for staff appreciation ideas? A Venables Theatre Gift Certificate may be the perfect answer. Gift Certificates can be redeemed for any event, any time, and do not have an expiry date.

When I have purchased tickets from other ticket outlets, they have added up to $12 per ticket to my credit card, as a 'service charge' - do you do that too?
We know how frustrating it is to hear about a show advertised at a $38 ticket price and then be charged $50 to buy the ticket. That is why service charges are included in our advertised price.

Why do I have to set up a ticket account?
Your ticket account helps us provide the best possible service to you. It allows us to assist your needs, preferences, and provides us with your contact information. Should there be a problem with your tickets, we can reach you to solve the problem prior to your arrival. Should your tickets be lost, stolen or forgotten, we can replace them for you if you have a ticket account with us. As you will read below, your information is secure and will not be sold or distributed.

What happens if I lose my tickets?
Having your ticket account information on file allows us to reprint your tickets for you. And there is no charge for this service.

What happens to the information that I supply for my ticket account?
The safety and security of your information is very important to us. British Columbia’s Personal Information Protection Act (PIPA) sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect and manage personal information We have adopted the principles and practices as outlined in PIPA. (Please also see our Privacy Policy)

Will you sell my ticket account information?
No. It is illegal for us, or anyone else, to sell your account information.

If a show is running for more than one night, can I exchange my tickets to a different night?
Yes, we will be happy to exchange your tickets for a different night of the same event, depending upon availability. Arrangements to be made 24 hours in advance. The exchange fee is $3.00 per ticket. If the new ticket is a higher price you will have to pay the difference. If the new ticket is lower price you will have to absorb this cost.

If something unexpected comes up, can I get a refund on my tickets?
We have a no-refund policy. However, event tickets do make excellent gifts, or you may be able to resell the tickets to a friend.

What does my ticket price include?
Your ticket price includes an operations fee (OF) to help cover the service agreement, website management, and operational costs of providing ticket purchasing convenience 24 hour a day, 7 days a week. Advertised prices do not include taxes unless otherwise indicated.

What happens if a show cancels?
On the rare occasion that a show cancels we will refund your tickets in full on behalf of the event's organizer. Please see our ticket refund policy for more information.

If I sign up for the email newsletter and decide that I no longer want to receive updates, can I get off the list?
Of course! Just reply to the email with 'remove from list' in the subject line.

Sometimes I see 'Members' Discount' advertised – can you tell me more?
This is an offer exclusive to those who are registered as members of the Oliver Community Theatre Society. From time to time our Members may receive discounts or advance purchase opportunities on shows presented by the Oliver Community Theatre Society. You can purchase your membership right here online and enjoy the benefits that membership provides.

If I have an event, would you sell tickets for me?
Yes! Our goal is to serve the broader community’s ticketing needs as well as the Theatre’s. We would be happy to discuss your event and how we can help you meet your ticketing goals through the Theatre Box Office. Please contact Theatre Manager at manager@venablestheatre.ca or call 250 498-1626.

Do you offer a 'ticket printing' service?
Yes we do. We would be happy to talk to you about printing tickets for your event. Please contact Theatre Manager at manager@venablestheatre.ca or call 250 498-1626.