Refund and Exchange Policy

The NewRoads Performing Arts Centre and the Old Town Hall are venues that rent our facilities to various event clients. Our rental clients request that no refunds be issued for unused tickets purchased either online, by phone or in person. Depending on the circumstances, exchanges may be made between events produced by the same rental client.

Similarly the NewRoads Performing Arts Centre and the Old Town Hall, will not issue refunds for tickets purchased but not used, for self-produced events at either facility, whether purchased online, by phone or in person. Depending on circumstances, exchanges may be made between events produced by the NewRoads Performing Arts Centre or the Old Town Hall.

Should there be a difference in the ticket prices, patrons may pay the difference or the venues may choose to exchange without any additional cost. There will be no refunds on tickets if there is a cost difference.

Refunds will only apply should the event be cancelled not postponed.