Can I order my tickets online?
Yes you may, at any time night and day using our easy online system! Simply log onto www.venablestheatre.ca, click on buy tickets for the event you are interested in, and you will be guided through our secure and convenient ticketing process.
If I order my tickets on the website, how will I get them for the show?
When you purchase your tickets online you will receive an email when your order has been completed, which will show you what you have purchased, payment amounts, dates and times. You will have an option to print your ticket at home to bring to the theatre, or open a mobile ticket when you arrive which can be scanned by our ushers directly on your smart phone.
What payment methods are accepted by the Box Office?
We accept Visa, MasterCard, Debit, and good-old-fashioned Cash.
Gift Certificates? - Tell me more about that!
Stumped for the perfect gift for the hard-to-buy-for person? Looking for staff appreciation ideas? A Venables Theatre Gift Certificate may be the perfect answer. Gift Certificates can be redeemed for any event.
When I have purchased tickets from other ticket outlets, they have added up to $12 per ticket to my credit card, as a 'service charge' - do you do that too?
We know how frustrating it is to hear about a show advertised at a $38 ticket price and then be charged $50 to buy the ticket. That is why service charges are included in our advertised price, what you see is what you pay.
Why do I have to set up a ticket account?
To purchase tickets online or over the phone, you must have a ticket account. Your ticket account helps us provide the best possible service to you. It allows us to assist your needs, preferences, and provides us with your contact information. Should there be a problem with your tickets, we can reach you to solve the problem prior to your arrival. Should your tickets be lost, stolen or forgotten, we can replace them for you if you have a ticket account with us. As you will read below, your information is secure and will not be sold or distributed. Tickets purchased in person may be purchased anonymously, but be mindful that we will have no way to contact you in case of changes or a cancellation, and lost or stolen tickets will no be able to be replaced.
What happens if I lose my tickets?
Having your ticket account information on file allows us to reprint your tickets for you. And there is no charge for this service.
What happens to the information that I supply for my ticket account?
The safety and security of your information is very important to us. British Columbia’s Personal Information Protection Act (PIPA) sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect and manage personal information We have adopted the principles and practices as outlined in PIPA. (Please also see our Privacy Policy)
Will you sell my ticket account information?
No. It is illegal for us, or anyone else, to sell your account information.
If a show is running for more than one night, can I exchange my tickets to a different night?
Yes, we will be happy to exchange your tickets for a different night of the same event, subject to availability.
If something unexpected comes up, can I get a refund on my tickets?
We have a no-refund policy. However, event tickets do make excellent gifts, or you may be able to resell the tickets to a friend.
What happens if a show cancels?
On the rare occasion that a show cancels we will refund your tickets in full on behalf of the event's organizer. Please see our ticket refund policy for more information.
If I sign up for the email newsletter and decide that I no longer want to receive updates, can I get off the list?
Of course! Simply select “unsubscribe” at the bottom of the email.
