Box Office Information
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boxoffice@sheridancollege.ca TICKET SALES AND PAYMENTAll ticket sales are final and non-refundable, with occasional exceptions. Please see our refund policy below for further details. In accordance with updated Payment Card Industry Data Security Standards, Theatre Sheridan is no longer able to accept mail-in subscription forms. We are happy to work with all our patrons to support your purchases and will do everything we can to provide a seamless transition while remaining in full compliance with these updated rules. All other ticket orders, whether online or in person at the Box Office, are considered final sale and must be accompanied by full payment. Theatre Sheridan accepts VISA, MasterCard, cash and cheques made payable to ‘Sheridan College of Technology & Advanced Learning.’ We are currently unable to support AMEX transactions FEES INFORMATIONThe $2.00 Facility Reinvestment Fee is exactly what it claims to be – 100% of these fees are reinvested in Theatre Sheridan operations to support necessary maintenance of our venues. We have adjusted our base ticket pricing to absorb this fee. For example, a $36.25 Adult ticket is listed as $33.00 + $2.00 Facility Reinvestment Fee. The $1.25 Processing Fee is an additional service fee required by TixHub, our new Box Office service provider. This fee is on top of the base price. EXCHANGESTickets may be exchanged for an alternate performance of the same show, provided notice is given to the Box Office at least two business days prior to the date on the ticket you wish to exchange. All exchange requests are subject to availability. Additional processing fees may apply. REFUND POLICYIf a ticket exchange is not possible, our refund options include: ACCOMMODATIONSSheridan College is equipped with ramps and wheelchair facilities. Theatre Sheridan has limited accessible seating. Please contact the Box Office for more information. IN/OUT AND LATECOMERS’ POLICYDepending on the venue and the specific requirements of each show, our In/Out and Latecomers’ Policies may vary. We will communicate specific details prior to your arrival and will have Front of House staff available to provide support as needed. Please plan to arrive at least 15 minutes prior to showtime. PARKING INFORMATIONParking fees are charged from Monday-Friday at a flat rate of $6 for the evening. Parking can be purchased at any kiosk on campus, however we recommend downloading the HONK mobile app to purchase parking over your phone and avoid line-ups. You will receive a map of the Trafalgar campus on the day of your show that will provide directions and the recommended parking lot. RELAXED PERFORMANCESTheatre Sheridan now offers relaxed performances! Please refer to each show information page on our website for specific relaxed performance dates. A relaxed performance is a performance where some elements have been adjusted to allow a wider audience the opportunity to attend the show. These adjustments could include:
While relaxed performances were originally designed for people with disabilities, there are benefits for anyone who would like to attend a relaxed performance! The aim of a relaxed performance is that the content and experience of the show is exactly the same, while the environment is more relaxed for the audience. If any of these adjustments sound appealing or may assist you, please join us at one of our relaxed performances! |