Privacy Policy and Terms of Use

Privacy Policy

Your personal information may only be used for the purpose for which it was collected or with your consent.

Ancaster Memorial Arts Centre is committed to protecting your personal information in accordance with FIPPA. If you have any questions about your personal information and how it is managed by us, please contact
We respect your right to privacy and we understand that users of any Ancaster Memorial Arts Centre website need to be in control of their personal information. "Personal information" includes, but is not limited to, name, address, telephone number, e-mail address and credit card information. Ancaster Memorial Arts Centre adopted this Privacy Policy to inform users of the memorialarts.ca and tixhub.com internet sites how the sites collect, store and use personal information submitted by users.

Collection of Information

Certain applications on memorialarts.ca and tixhub.com internet sites may require users to register or to provide personal information in order to make a commercial transaction (e.g. purchase tickets to a show) or to subscribe to a newsletter (detailed information on each is provided below). Such personal information is not shared or sold to third parties unless users are otherwise notified and give their consent.
In some cases, Ancaster Memorial Arts Centre may act as a sales agent for a third party presenter, producer or venue. In such cases, your purchase of tickets through our web sites or telephone ordering system constitutes your consent for the sharing of your personal information with the third party presenter, producer or venue, which may use your personal information in accordance with its own privacy policies.

Mailing Lists (Ancaster Memorial Art Centre’s e-mail newsletter)

Ancaster Memorial Arts Centre provides a free online e-newsletter only if you voluntarily provide Ancaster Memorial Arts Centre with your contact information. Ancaster Memorial Arts Centre's e-mail newsletter will be sent periodically with special offers, updated information and new services. Any e-mails sent through Ancaster Memorial Arts Centre's e-mail newsletter, or other electronic correspondence sent to you by Ancaster Memorial Arts Centre, will always offer you the option to be removed from the e-mail/electronic mailing list.

Remove Information

If you wish to be removed from the mailing list, follow the unsubscribe instructions or contact us at boxoffice@memorialarts.ca

Modify Information

If you wish to modify information that you provided to Ancaster Memorial Arts Centre, please contact us at boxoffice@memorialarts.ca. Ancaster Memorial Arts Centre's e-mail newsletter is sent through an Email Marketing System (EMS) that is managed by Constant Contact.

Online Transactions

An Email address is required when making a purchase online in order to complete the transaction.

Financial information

Ancaster Memorial Arts Centre will protect any personal financial information that you share with us. If you make a purchase on-line through www.tixhub.com for any of our productions, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our web server. We will retain order information for our records, but this information is never shared with third parties. Any web page on our site that requests credit card information is encrypted, using Secure Socket Layer technology for your protection


Our site includes links to other web sites whose privacy policies we don't control. Once you leave our servers (you can check where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the site directly for more information. Ancaster Memorial Arts Centre is not responsible for the privacy practices or the content of such web sites.


Certain applications on our internet sites invoke a standard feature found in browser software called a "cookie." We use cookies only to track the progress of e-commerce transactions and to allow site users to move from one page to the next without having to re-enter personal order information. We do not use cookies to track user sessions and we do not use or share information transferred through cookies with third parties for marketing or other purposes.