Terms & Conditions Of Ticket Sales

This page was last updated on September 4th, 2026

Ticket Sales

All ticket sales are final; there are no refunds. Exchanges are only permitted between performances of the same event and are subject to availability. Each ticket includes HST as applicable (# 13427 3754 RT0001) and a CIF (Capital Improvement Fund) charge. All prices are in Canadian funds. Full payment is required at time of booking, unless otherwise stated. Tickets will only be released to the purchaser once the ticket order is paid in full, unless the ticket has a zero value.

How and Where to Buy Tickets

Tickets for all performances at The Imperial Theatre can be purchased online through its website (imperialtheatre.net), by telephone, or at the Imperial Theatre box office located at 168 N Christina St, Sarnia, Ontario. Please note that all tickets purchased online are subject to additional, non refundable online fees. There are no additional fees on purchases made at the theatre box office or over the phone.

A Ticket is a Revocable Licence to Attend a Specific Performance

The holder of a valid ticket is admitted to the theatre on the condition that the holder agrees, and by use of the ticket does so agree in favour of the Producers or Presenters and the theatre owner (Theatre Sarnia), to the following terms and conditions of ticket purchase and sale set out herein. Any violation of these terms will entitle The Imperial Theatre to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission and/or expel a ticket holder, in each case without payment of any refund or other compensation. The ticket is a personal, revocable license. Lost, stolen or destroyed tickets may not be honoured. The ticket may not be used for advertising, promotion or for any other trade purposes.

Patrons must occupy their assigned seats and may not move to other locations in the theatre without permission.

In addition to the foregoing, The Imperial Theatre reserves the right to expel any ticket holder from the theatre whenever The Imperial Theatre in its sole discretion determines that a ticket holder is disrupting the performance or other patrons or behaving inappropriately.

Ticket Prices

The Imperial Theatre, Producers and/or Presenters reserve the right to change prices without prior notice and are entitled to implement ticket purchase limits per person or account holder, per credit card or otherwise; either per performance or for the entire show engagement.

The physical tickets delivered by mail, digital tickets accessed through an online account, or purchased at the Imperial Theatre Box Office, reflect the face value of the ticket and CIF (Capital Improvement Fund). Any applicable order fees or taxes and/or service charges will appear on your purchase confirmation where applicable. Mailing fees and/or additional event fees may not be broken out on the ticket, which means the prices on the ticket may not add up to the total paid on the payment confirmation.

Ticket Limits

The Imperial Theatre, Producers and/or Presenters reserve the right to impose limits on ticket purchases. Such limits will be posted on the Imperial Theatre website’s ticket procurement page (imperialtheatre.net) during the sale of tickets or when such limits are introduced. If the purchaser exceeds or attempts to exceed the posted ticket limits, The Imperial Theatre reserves the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting the purchaser's ticket purchasing abilities. Any tickets canceled due to violating the posted ticket limit may not be refunded. This includes orders associated with the same name, e-mail address, billing address, credit card number, or other personal information.

Payments

The Imperial Theatre accepts the following payment types online: MasterCard, MasterCard Debit, VISA, Visa Debit. In addition to the above, Interac and Cash are accepted at the theatre box office.

Payment Disputes

The ticket holder or their guests will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets purchased. Without limiting the foregoing, you will not contact The Imperial Theatre to seek a refund or exchange when that is prohibited hereunder or by the rules or policies of The Imperial Theatre, the show, Presenter or Producer, and the purchaser will not dispute or otherwise seek a “chargeback” from the company whose credit card they used to purchase tickets. Should the ticket holder or their guests do so, the tickets may be canceled, and The Imperial Theatre may, in its sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future ticket purchases by any person who accesses or uses any associated online account or credit card (including any person whose name is listed thereon) or who otherwise breaches this provision.

Ticket Reseller and Counterfeit Ticket Warning

Tickets may not be resold or offered for resale, by anyone, without the permission of The Imperial Theatre and may not be resold at a price exceeding their face value.

Tickets obtained from any source other than directly from The Imperial Theatre Box Office or its website (imperialtheatre.net) may be lost, stolen or counterfeit tickets or tickets that are being resold. Such tickets may not be honoured. The limited license may be revoked and admission refused.

Minors 13 Years and Younger

Any person entering the auditorium, regardless of age, must hold a valid ticket and have an assigned seat. Young children may be seated in a parent’s, guardian’s or caregiver’s lap only if they have a ticket. Children aged 13 or under will not be allowed entry to an event unless they are supervised, for the duration of the event, by a parent or carer. Infants 2 years of age and under will not be admitted to the auditorium unless explicit permission is granted by the Promoter. Such permissions will be stated in the performance listing on the SHOWS page of Imperialtheatre.net

A ticket holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by The Imperial Theatre or its representatives to be objectionable or disturbing to other patrons.

Late Seating

It is the responsibility of the ticket holder to check their ticket for the correct performance, day of the week, theatre address and curtain time. A missed performance will not be refunded. The main theatre doors will be locked at curtain time and entrance will only be granted at the discretion of our Front of House Manager. Latecomers and any persons leaving the auditorium to visit the restroom, bar, etc will not be readmitted until a suitable time in the performance as determined by the Front of House Manager and may be asked to sit in alternative seats. All performances begin promptly as scheduled, and there are no refunds for latecomers. For certain events, it may not be possible to seat latecomers until the intermission. If the production has no intermission, latecomers may not be admitted at all. Latecomers may watch the show on televisions located in the theatre lobby, Nova Room or Capitol Bar.

Cancelled or Postponed Show

In the event a production or performance(s) is cancelled, postponed, rescheduled, or moved, The Imperial Theatre Box Office will attempt to contact the purchaser to inform them of the status of the performance(s) purchased using the information on file, and to inform them of any refund, credit, or exchange procedures. Incomplete or out of date files are not the responsibility of the Imperial Theatre and may lead to the inability to issue your refund. After reasonable attempts have been made without successful contact, a credit will be placed on your file for the purchase price. To avoid this circumstance, we recommend that you ensure your personal information is correct with us at the time of purchase. Online service fees are non refundable. For exact instructions on any particular cancelled, postponed, rescheduled, or moved event, please call 519-344-SHOW.

Show Content and Language

Some shows may contain: themes, nudity, language, explicit content, profanity and/or explicit content intended for mature audiences. While The Imperial Theatre and the show Producer or Presenter will take reasonable efforts to provide audience warnings and disclaimers, ticket holders and their guests are responsible for determining whether show content is appropriate for them and their guests (by visiting imperialtheatre.net and reading show descriptions, etc.). No refunds will be granted due to content audiences may find objectionable or disturbing.

Weather Policy

The Imperial Theatre is committed to honouring its performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays. If travelling to the theatre in inclement weather, please allow plenty of extra time. Make sure to check current road conditions and for public transit delays and updates. We regret that tickets not used due to inclement weather, traffic delays or public transit disruptions cannot be refunded or exchanged. If a performance is cancelled for any reason, The Imperial Theatre will post a notice on its website (imperialtheatre.net), social media outlets, and will attempt to notify ticket holders, but assumes no liability in the event it fails or is unable to do so.