Policies

Delivery Policy

Tickets purchased at the Box Office can be held for you for pick up at the box office any time during office hours or can be held at the performance venue beginning one hour prior to a concert.

Tickets purchased on-line can be printed by you, e-mailed to you or texted to your mobile phone.

Exchange/Return Policy

Tickets can be exchanged or refunded at the Box Office up to the day before the performance. Some exceptions do apply. Note: a $1.50 per ticket fee will apply for all refunds and exchanges. No refunds or exchanges on the day of the performance.

Children/Babes in Arms

Children under two and Babes in Arms are defined as persons up to and including 2 years old. All persons regardless of age must have a ticket to enter the auditorium. Tickets for children under two and babes in arms are free.

Performance and Venue Policies
Cameras and Recording Devices

Flash photos, video cameras and recording devices are prohibited inside the theatre unless otherwise stated.

Latecomers

Latecomers will be seated at a suitable break in the performance determined by the management. Patrons who leave the theatre during the performance will also be asked to wait.

Cell Phones

Cell phones, pagers, watches should be turned off or put to vibrate only mode before entering the concert hall.

Good Scents Policy

On behalf of those who have serious allergies, we respectfully ask that patrons refrain from wearing scented products such as perfume, cologne, aftershave and scented hairspray.